To ensure business continuity, a DocuWare system and its services should be fully operational. Users can access documents, data and applications at any time.
For DocuWare Cloud, the backup and availability of data is ensured by DocuWare as the provider - find out more in the White Paper DocuWare Cloud.
Since a locally installed document management system is usually embedded in a heterogeneous IT infrastructure, a failure can nevertheless occur for reasons that initially have nothing to do with the DMS - for example due to a hardware crash or an infection of client computers in the company with malware. DocuWare however is protected by its special architecture. Servers and other components can be installed multiple times so that redundant components can seamlessly take over functions that fail in the event of a hardware crash.
Backup runs should be established for the data and documents in the DocuWare system so that the data can be restored immediately in the event of a hardware crash.
For DocuWare Cloud, the backup and availability of data is ensured by DocuWare as the provider - find out more in the White Paper DocuWare Cloud.
For locally installed DocuWare systems, The backup of DocuWare databases and storage locations is the responsibility of the corporate IT department. There is no DocuWare mechanism that automatically backs up databases and storage locations. To find out which DocuWare components should be backed up externally in detail, refer to the article Backup.