DocuWare works with signature service providers such as Validated ID or DocuSign to sign documents in a DocuWare workflow. Both are trust service providers (TSPs). The signature procedures of Validated ID and DocuSign offer different authentication procedures that you can specify depending on the signature method you choose.
The signature methods are the Advanced Electronic Signature (AES) and the Qualified Electronic Signature (QES), which are explained in more detail in Compliance through electronic signatures worldwide.
Validated ID
Validated ID usually sends an email to the signer with a link to the document. The signer can choose from the following authentication methods for signing, depending on how the request was submitted and the associated AES or QES signature method:
Remote — authentication by SMS (AES)
When a document is sent to Validated ID for signature, the recipient gets an SMS message allowing them to sign the document.Biometric — on-site authentication (AES)
A customer signs on a tablet. Biometric data such as writing pressure and speed are recorded and embedded in the document with the signature. The devices used must be registered in advance and are thus known to the signature service provider (supported devices). Only in the case of the biometric option will a document be sent directly to a registered device for signature.Centralized — one-time authentication with the signature service provider (AES / QES)
With this signature, Validated ID stores a certificate that confirms the user's identity after identifying the user. This allows users to authenticate themselves and sign documents with Validated ID from anywhere and at any time.
DocuSign
DocuSign sends an email to the signer with a link to the document. The person initiating a signature process can choose from the following authentication methods for signing, depending on how the request was submitted and the associated AES signature method:
No special authentication (AES)
Authentication by telephone call (AES)
Authentication by access code, for example password (AES)
Authentication by SMS (AES)
Knowledge-based authentication (AES). In this method, available only in the U.S., signers answer specific questions about themselves, the answers to which are available from public records (e.g., current and previous addresses).