---
title: "Add CC recipients for reminders and escalations"
slug: "news-715-workflow-cc-reminders-escalations"
updated: 2026-09-28T05:44:49Z
published: 2026-09-28T05:44:49Z
canonical: "knowledgecenter.docuware.com/news-715-workflow-cc-reminders-escalations"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://knowledgecenter.docuware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add CC recipients for reminders and escalations

In the settings of a task, the notifications **Remind decision maker** and **Reassign after inactivity** each have a new **CC** field. Enter fixed email addresses, or workflow variables that supply the address while the workflow runs. CC recipients receive the same email as the main recipient.

**Components**: Web-based Workflow Designer

Applications

- A manager wants to know when an approval in their team is close to its due date.
- A shared team mailbox is copied when a task is reassigned, so somebody can step in.

Benefits

- Managers and process owners learn early which tasks are close to their due date or already overdue
- A second recipient can step in when the assignee does not react, so the process keeps moving

Here's how

Open the task activity, go to its behavior settings, and fill the **CC** field of **Remind decision maker** or **Reassign after inactivity** with addresses or [workflow variables](/help/docs/webbased-workflow-designer-variables).

![The escalation reminder settings of a task activity, with the new CC field directly below the To field](https://cdn.document360.io/0108e24e-b3e8-446c-b670-66b1d2a9e861/Images/Setting/563587_1.png)

*The new* ***CC*** *field sits directly below* ***To*** *in the reminder settings.*

## Supported versions: DocuWare Cloud + 7.15