Install DocuWare on-premises 7.12

To install DocuWare as an on-premise system, you need the DocuWare software package in the form of the ZIP file and your license file, which you have received by email from DocuWare.

During installation, you have to select at least one of three roles for the server machine on which you are installing it. The role determines the tasks that the server machine should perform in the DocuWare system.

  • Frontend role: Providing services for clients and users, includes Web Client, Platform Services, and DocuWare Configuration.

  • Backend role: Providing services for background processing, e.g. workflows, processes, and email capture.

  • Full text role: Providing services for full-text processing.

You also have to select a setup mode:

  • New installation: to install a completely new DocuWare system with a new database.

  • Extension: to install additional server machines for an existing DocuWare system with an existing database. For example:
    - to extend the existing system to another machine.
    - to restore the system after a machine failure (if there is a database)
    - to update DocuWare while moving to a new server

  • Update: to update or reinstall the DocuWare components on the current server machine and to add one of the above roles to an existing server machine

  • Uninstall: to uninstall all DocuWare services and applications from the current server machine

Installation comprises several steps. Every step can be repeated if it fails. The setup is logged in detail. The corresponding log files can be found in the directory <%AllUsersProfile%\DocuWare\SetupLogs>.

DocuWare services run under Windows Users. To be able to specify the Windows User(s) as part of the DocuWare setup, you should first create them.

Information about individual setup options can be obtained directly from within the dialog via the info icons.

You can find a complete list of all the new features of DocuWare version 7.12 in the DocuWare Knowledge Center under What's new in DocuWare version 7.12.

Before upgrading to version 7.12, please check the extent to which the changes with DocuWare version 7.12 are relevant to your system.

For the update to DocuWare version 7.12 you need at least DocuWare version 7.7. If you do not have it, please follow this update path:
Versions 6.6 - 6.11 > Update to 6.12 > Update to 7.1 > Update to 7.4 > Update to 7.9 > Update to 7.12

Please also check the system requirements.

To implement the update, please contact your authorized DocuWare partner. This is especially recommended if you are not updating directly from the previous version.

Check your DocuWare Platform configurations

Most of the configurations of the DocuWare Platform are moved from the file Web.config to the DocuWare.Platform.Web.dll.config

DocuWare servers must be able to log in to the Windows system. For this, they require a Windows User with local administrator rights. During setup, you must specify a corresponding Windows User; either choose an existing one or create a new one. We recommend using a special Windows User exclusively for DocuWare services.

DocuWare uses the following ports by default:

  • Authentication Server: 9000

  • Workflow Server: 9002

  • Notification Server: 9005

  • Full-text server: 9012

If no other programs on the server machines used communicate via the preselected ports, no change is necessary.

DocuWare setup offers an upgrade simulation for the system database (DWSYSTEM):

It is checked whether the database of your existing DocuWare system can be updated. The productive DocuWare system will not be changed.

We recommend running the simulation to avoid problems during setup and system downtime. If the simulation is successful, you may go with the system upgrade. If errors are thrown, you should cancel the setup and contact your DocuWare sales partner or DocuWare Support.

Notes:

  • Discontinuation of Oracle as a supported database: With DocuWare 7.10 Oracle as a database is not supported anymore. If the DocuWare Server Setup detects an Oracle database server, the update is aborted with an error message. DocuWare will offer a migration from an Oracle to a Microsoft SQL Server database.

  • If you are using a MySQL database server and run the update by remote, none of the upgrade simulation options are available.

  • Wildcards in IIS configuration not supported: Internet Information Server 10 (IIS 10) allows the use of wildcards in the host name binding of the website configuration. Such wildcards are not supported by DocuWare. To ensure that wildcards are not used, the DocuWare Server Setup prevents the user from selecting the websites configured with wildcards during any installation and displays an error message.

  • As of DocuWare Version 7.8, Dell EMC Centera and Dell EMC ECS systems are no longer supported as storage media. If such a storage location is found during an upgrade, the setup is aborted and a corresponding error message is displayed. A simulation can be run despite the error message.

Using the Customer Experience Improvement Program (CEIP), DocuWare would like to gain more information about use of DocuWare software for further improving user-friendliness and customer experience, from which you can then also benefit.

When setting up/upgrading, the "Customer Experience Improvement" component is installed. This creates an additional database table called DWAnalytics in the database used for your DocuWare system in which the statistical information is stored. You can also see the information in the database table using the normal database tools.
Even if you do not take part in CEIP, the "Customer Experience Improvement" component is installed, the database created, and the corresponding information written there. However, the data are then not transferred to DocuWare.

More information about CEIP, e.g. what kind of data is collected?