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Both DocuWare itself and Microsoft Azure, as part of its platform as a service (PaaS) infrastructure, offer extensive methods and technologies for scalability.
Scalability per customer
DocuWare Cloud supports teams of all types and sizes. Its storage volume and number of user licenses can be flexibly adapted to the relevant company size and document volume.
When certain storage limits are reached or exceeded, DocuWare automatically sends email notifications to the organization administrator and the ADP contact. This applies in each case when 85%, 90%, 95%, 99%, and 100% of the storage limit is reached or exceeded. The storage volume is calculated according to the formula 1 GB = 1000*1024*1024.
When 85% of the storage limit is reached or exceeded, these notifications go to the ADP contact in the case of an indirect customer, and to the organization administrator in the case of a direct customer.
When 90%, 95%, 99%, and 100% of the storage limit is reached or exceeded, the notifications go to the organization administrator and ADP contact in the case of an indirect customer, and only to the organization administrator in the case of a direct customer.
Notifications are sent when the remaining storage volume is less than 100 days. The calculation is based on the storage behavior of the last 30 days.
Scaling the Cloud system
The DocuWare Cloud System is automatically scaled according to the number of users, the number of requests from these users and the resulting load on the system. In the time slots in which a particularly large number of users are working with DocuWare simultaneously, additional servers are automatically started to handle the higher load. Since DocuWare Cloud is a so-called public cloud, scaling takes place per system and not per customer organization.