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Customer data belongs to the customer – always
If a customer decides to terminate the contractual relationship, DocuWare will, upon request, assist the customer in downloading their documents from the DocuWare Cloud system and/or migrating them to another system. There are two ways of doing this:
Smaller quantities of documents that do not need to be processed quickly, or no longer need processing at all, can be exported and used as stand-alone archives with DocuWare Request. This option is limited to a maximum of 50,000 documents or 10 GB storage volume.
For larger amounts of data and many documents that are integrated into current processes, the specialists from DocuWare Processional Services can help. Their fee-based services offer the following benefits:
-- After consultation with the customer, the documents are accessed directly in the data center and in such a way that large amounts of data are transferred in the shortest possible time.
-- Live documents as well as documents integrated into current processes are migrated promptly into the processes of a new system, thus minimizing interruptions to workflows.
-- Solutions specially tailored to the workflows and document types used by the customer are developed.
Following termination of the contractual relationship, all customer data within the DocuWare Cloud system and all backup data will be securely and irrevocably deleted: Data is deleted from the productive system after 60–90 days, and from the cold storage after a further 30 days at the latest.
It is no longer possible to restore the data after this point.